Surviving not having internet service for 2 days

Since I switched to Charter, I've been getting too many issues with my internet connections. My service was down for 2days this time.

I called service center, made an appointment with a technician to fix my problem. He told me it was a main line issue, so he won't charge me. My service will be back that evening.

I waited till 4:30pm, no sign of cable signal on my modem. Who's gonna work this late on Friday? I decided to call the service center to check my status. They couldn't find any record on my account. She told me, "it should be back soon." Guess what? It never did. I called back again at 9PM, and he told me I should make another appointment with a cable guy. (He never mention that calling cable guy twice in a month will cost me $35.)

Cable guy #2 was nice. He even went up on the roof to check if anyone is stealing my service line. (He told me it happens often in my neighbor. Crazy.) It seemed like my second line was too old, and wore out. To renew the line, it will cost me nearly $70, since that line is not included in their service. Wow, but my service includes second line. Charter is the only cable service provider in my neighborhood. Who's service is that?? He gave me another solution though.

He also told me about calling for the service guy twice in a month will cost me $35 fee regardless. He showed me the invoice. It is really ridiculous that cable guy can come over, leave without finishing the job, then get paid. While internet addict like me will be checking every 15 minutes to see if signals on the modem are back, dying for the connection.

If customer called next day, they will charge you regardless. What kind of service is this??? Cable guy #2 wave this fee for me though.

Well, be careful Charter users.




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